Frequently Asked Questions
General Product FAQs
Are your products organic?
Big YES. We guarantee you that all ingredients used are officially certified as organic by the Soil Association in the UK.
I am hypoallergenic, have eczema, or have other skin disorders, can I use your products?
All ingredients used in our products are organic and natural, hence making it kind to the skin. Keep in mind that our products are not for medicinal use to treat any skin disorder. A patch test is always recommended especially for those with sensitive skin. If skin irritation occurs, immediately discontinue using it and check with your doctor.
I'm pregnant, can I use your products?
For HBF & Co Multi-purpose Balm — absolutely, mama! It’s friendly to you and your tummy. But for the HBF & Co. Muscle Balm, the gracious amount of essential oils used may not be recommended during the first trimester of your pregnancy where your sense of smell is at high-level.
Does HBF & Co test on animals?
No way, hosay. We're just as friendly to you as we are to animals and the environment. You may check the leaping bunny logo on the product packaging to prove it.
Are you Leaping Bunny approved?
Yes! We believe that beauty products should be cruelty free. We are proud to be Leaping Bunny approved.
A global programme, Leaping Bunny requires cruelty-free standards over and above legal requirements. That simply means: All of our cosmetic and personal care products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty-free products.
We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited.
For more info about Cruelty Free International, Leaping Bunny, and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org.
I'm a vegetarian, can I use your products?
Our products are certified vegetarian. We want to be skin-friendly and planet-friendly as well by using clean, and natural ingredients only.
Where are HBF & Co products manufactured?
*in British accent* Everything is made in the United Kingdom!
HBF Multipurpose Balm
What is HBF Multipurpose Balm made of?
All of our products are made from natural, cruelty-free, and vegetarian ingredients that are packed with skin-loving benefits. Meet the main heroes: shea butter, beeswax, calendula, sunflower oil, and coconut oil.
But since we're HBFFs now, here’s a full list of ingredients:
*Helianthus Annuus (Sunflower) Seed Oil, *Cocos Nucifera (Coconut) Fruit Oil, *Cera Alba Wax (Beeswax), *Butyrospermum Parkii (Shea) Butter, *Calendula Officinalis Flower Extract. *Organic.
What makes the HBF Multipurpose Balm different from petroleum jelly?
Truth bomb: A petroleum jelly clogs pores, smells, and gets sticky and hard to spread. Truth balm: HBF Multipurpose Balm is exactly the opposite. Power-packed with all-natural, skin-loving ingredients, it applies smoothly on your skin, doesn’t have any synthetic scent, and rejuvenates from head to toe.
What’s unique about this product HBF Multipurpose Balm?
Simple. You can use it on your head, body, and feet! We’re all about shifting from a myriad of products to a natural, uncomplicated path to healthy skin. HBF Multipurpose Balm does exactly that. It’s a versatile product that helps in moisturising, nourishing, and protecting ALL parts of your skin. It’s also that BFF that you can carry anytime and anywhere (Pocket-sized? We've got you covered!).
Why do I need HBF Multipurpose Balm in my routine?
Every day our skin suffers from pollution, non-stop partying, and piled-on makeup. Left unchecked, dirt and oil party inside pores. This then leads to blackheads, congestion, skin dullness, enlarged pores, and breakouts. HBF Multipurpose Balm helps moisturise and hydrate the skin before any of these even happen.
How long is the shelf life of your products?
HBF Multipurpose Balm has a 9-month shelf life once opened. Don’t forget to keep it in a cool, dry place, and out of direct sunlight for best storage. If you have a cosmetic fridge (fancy pants!), then that’s more like it babe!
HBF & Co Muscle Balm
What is HBF Muscle Balm made of?
A tired muscle deserves proper care, so we only used kind and loving ingredients.
Here’s the full list of ingredients:
*Prunus Amygdalus Dulcis (Sweet Almond) oil, *Theobroma Cacao (Cocoa) Butter, *Cera Alba Wax (Beeswax), *Carthamus Tinctorius (Safflower) Seed Oil, *Sesamum Indicum (Sesame) Seed Oil, *Helianthus Annuus (Sunflower) Seed Oil, *Juniperus Communis (Juniper) Fruit Oil, *Eucalyptus Globulus (Eucalyptus) Leaf Oil, *Origanum Majorana (Marjoram) Leaf Oil, *Zingiber Officinale (Ginger) Root Oil, *Mentha Piperita (Peppermint) Leaf Oil, *Rosmarinus Officinalis (Rosemary) Leaf Extract, Limonene, Linalool *Organic. From essential oils.
Will it really soothe my muscles?
Absolutely! Our HBF Muscle Balm calms your tired muscles and is packed with an organic blend of the most soothing ingredients.
Sweet Almond Oil is rich in antioxidants and it’s also anti-inflammatory like Beeswax. Juniper, Ginger Root, Marjoram, and Sesame Seed Oils are also known for reducing muscle pains for their warming effects. Rosemary is also kind to your muscles for its ability to ease pain and inflammation. Eucalyptus has a cooling effect on muscles and reduces pain and inflammation.
With all these ingredients—muscle pain, who? We don’t know her.
Is it sticky?
Not at all! Our customers describe it as “very smooth and easy to put on.” Check out what they say here.
Delivery & Shipping
What countries do you ship to? And how much is the Shipping Fee?
Glad you asked! We love to have HBFFs around the world so here is a list of countries we currently ship to (at least for now):
|Country||Standard Shipping (Orders under 50 GBP)||Standard Shipping (Orders above 50 GBP)|
How long is the estimated arrival of my order/s?
ETA depends on your location, bestie.
If you’re from the UK,
- Royal Mail: 2-3 days
- DPD: 1-2 days
If you’re from the US,
- DHL Globalmail: 5-10 days
- Royal Mail: 5-10 days
You may find your delivery details provided with the confirmation email sent to you.
A friendly reminder though, this doesn't account for delays from the courier which isn't within our control.
How can I track my order?
We've got you! Upon completing your order process, you'll receive a confirmation email along with the tracking link.
Once your order has been processed and dispatched from our warehouse, you’ll also receive a shipping confirmation email.
Can I change or cancel my order?
Gentle reminder: Once your order has been processed, we cannot cancel or make any changes. But you may check our Refund Policy here.
Can I return my product?
Yes, BUT to be eligible for product returns, product/s must be unused and in the same condition that you received it - well-packed in its original packaging.
For the processing of returning the product, you may begin here.
Please make sure to read more about our Refund Policy here.
If you have any issues with the product you received, customer support will be happy to assist you to discuss what options are available for you. Email us at email@example.com.
Billing & Payment
What methods of payment do you accept?
We accept all major debit and credit cards. P.S. To overseas BFFs — make sure to check that your overseas usage feature is activated to avoid checkout errors.
Which currency should I use?
Thought you’d never ask, BFF. We only currently accept GBP.
Kindly select GBP to proceed with your purchase. Once your bank pulls the funds, they will account for the current exchange rate. Happy shopping!
Will I be charged for International Bank Fees?
For additional charges or fees, it’s safer to get in touch with your credit card provider first. They may or may not charge additional fees for international transactions.
Can I change my billing information?
Unfortunately, we cannot make any changes to your billing address once your orders have been processed. No worries though, as long as your shipping address is correct, you’ll surely receive your order.
I didn’t receive a confirmation email. Did I successfully place my order?
Don’t fret. You could check your Spam or Junk emails. Feel free to add us to your safe list so this won't happen again or email us at firstname.lastname@example.org
Promos and Programmes
Do you have a loyalty programme?
We currently don’t have a loyalty programme. But hey, we offer multiple product savings to give you bigger discounts. Friendly tip: Subscribe to our newsletter to claim 10% off on your first order.
Do you run any promotions?
What are BFFs for if we don't? Discounts and promos are running all year round!
Ultra BFF tip: Keep a beady eye on @hbfandco on Facebook, Instagram and Tiktok for all our latest offers! Make sure you’re also subscribed to our newsletter to be the first to know when we have a sale!
Can I sign up for your newsletter?
You may sign up to our newsletter below and we'll add you to our subscription list.
Where is your office located?
Our head office is based in London, United Kingdom.
HBF Skincare Ltd.
1 Burwood Place
I still have more questions. Who should I contact?
Fill out the form below or email us at email@example.com